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FAQ
What is your service?
We’re a platform that helps students by writing summaries of the long texts that they provide.
Why do students trust your company?
Our service has provided students with assistance for many years now, and we have earned a good reputation. That’s because we offer our customers compelling guarantees and live up to their expectations. If you have some hesitations, you can check out our feedback section and make sure we’ve helped many students to reach academic success.
What are your core guarantees?
Aside from the high quality of summarized papers, we also give a range of other guarantees:
  • High originality
  • Rapid performance
  • Secure payment methods
  • Opportunity to get a refund
  • Round-the-clock customer service
  • Two weeks of limitless corrections for free
  • Full privacy
Why should I choose you?
The quality and reliability with which we deliver our services are remarkable. When you compare our performance to that of other similar services, we will win in almost every aspect. We’re the obvious choice if you need an urgent summary assignment done on time and at a high-quality level.
Do you reuse written summaries?
No, all the writers create summaries from scratch. So, even if you order a summary of a text that has already been summarized by one of our writers, another expert will create a new, unique summary specifically for you.
Do you take summaries from the internet?
Absolutely not. We have a strict policy against any plagiarism on the platform. Actually, we penalize writers for it and check all finished orders with plagiarism checking software.
When will my summary be finished?
Of course, writers try to do assignments as fast as possible. However, they distribute their workload on their own, so we can’t say for sure that your writer will finish your summary before the deadline.
Can I track the order progress?
Absolutely, you can do it in your personal account. Additionally, you’ll regularly get updates about it via text messages and emails.
Can I get a draft of the summary before it’s finished?
One of the features that we offer is related to drafts. For a small fee, you’ll get a part of the summary before it is ready.
How will I know that the summary assignment is finished?
You’ll get a text message, as well as an email informing you that your summary is completed. You’ll be able to access and download it from your personal account.
What if my expert doesn’t meet the deadline?
Our experts always try to deliver the summary before the deadline, and often, they do it much earlier. However, if such a situation occurs that the deadline has been missed, you can request a refund for that order.
What if I’ve already paid and need to change instructions?
You can update the instructions without requesting a revision. This option is available to you at all times, and it’s free of charge.
How do you know that your writers are professionals?
All the experts on our platform undergo extensive testing to ensure their professional knowledge, as well as proficiency in English. Moreover, we check their academic background, as we only accept candidates with a master’s or a PhD.
Can I discuss the summary with the assigned expert?
Yes, in fact, we encourage you to talk to your writer and discuss the details of the summary assignment. It’s a way to guarantee that the writer will do what you want. You can chat with the expert in your personal account.
How do I know that the most suitable person will be making my summary?
On our platform, we will find the most suitable writer for your summary. How can we do it? We search for writers who have degrees and experiences relevant to the topic of the text you’ve asked us to summarize.
Do you guarantee the high quality of the summary?
Yes, our service promises you high-quality summaries and quick delivery. It’s what we base our whole brand on, and our experts provide this level of quality reliably.
Сan you guarantee a top grade for the summary?
guarantee a high mark. However, we can guarantee that your summary will be of excellent quality and without any plagiarism.
What if I’m not happy with the summary?
You have three options if you don’t like the summary:
  • request a revision from the assigned writer;
  • ask for another expert;
  • contact the customer support team for a refund.
How do you deal with plagiarism on your platform?
Each completed assignment on our website is checked with modern plagiarism software, which uses algorithms similar to those used by universities. If there’s any plagiarism found within your paper, we send it back to the assigned writer to fix the issue.
How do you define prices for different orders?
The deadline and the number of pages in the summary are the most important factors determining the final price. However, we also have additional features that can add to the price and discount options to reduce it.
Who’ll be able to access my personal information?
Your personal information is considered confidential data on our platform and will never be disclosed to anyone outside our platform. Even your writer can’t access it.
Who’ll be able to see my orders?
Only the assigned writer and customer support representatives have such a possibility. No other user will access this information, and we also don’t reveal it to any third party.
How can I restore my password?
If you’ve forgotten your password, don’t fret – you can easily restore it on the log-in page. You’ll receive an email with a newly-generated one.
Can I delete my account?
Yes, you can remove your account and any materials attached to it by contacting our support team. If you decide to use our services after removing your account, a new one will have to be created instead.